Course description

Program Overview:

The "Essentials of Communication in the Health Sector" (ECHS) course is an introductory program designed to establish foundational communication skills for healthcare professionals. This course is tailored for new entrants in the health sector, including nurses, doctors, allied health professionals, and administrative staff. It focuses on the fundamental aspects of effective communication, patient interaction, teamwork, and basic conflict resolution within healthcare settings.

Educational Philosophy:

ECHS is based on a learner-friendly approach, emphasizing practical, real-world communication scenarios in healthcare. The course introduces basic principles and techniques of effective communication, aiming to enhance the quality of patient care and teamwork. It combines theoretical learning with interactive exercises, role-playing, and case studies.

Key Learning Outcomes:

Participants will learn to:

1. Understand the Basics of Effective Communication in Healthcare

2. Develop Skills for Patient-Centered Communication

3. Engage Effectively with Healthcare Teams

4. Handle Basic Communication Challenges and Conflicts

5. Communicate Effectively in a Multicultural Healthcare Environment

6. Utilize Basic Digital Communication Tools in Healthcare

7. Understand the Importance of Non-Verbal Communication

Program Structure:

ECHS is designed as a short, foundational course, combining online modules and practical workshops.

Modules:

- Module 1: Introduction to Communication in Healthcare

- Module 2: Patient-Centered Communication Techniques

- Module 3: Team Communication in Healthcare Settings

- Module 4: Basic Conflict Resolution and Problem-Solving

- Module 5: Cross-Cultural Communication in Healthcare

- Module 6: Introduction to Digital Communication in Healthcare

- Module 7: Non-Verbal Communication Skills

What will i learn?